We promise to keep your data safe and secure.
Here is all you need to know about the data we hold about you and how we use it.
We will only use your data to improve your experience with us.
We will protect the data we hold about you.
You decide what we send you and how often.
We will only ask for data we need and will delete it once no longer needed.
Protecting Your Privacy
At High Voltage MX Ltd we are 100% committed to protecting the privacy and security of our customers and site visitors.
The processing of your personal data will always be in line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, and in accordance with any country-specific data protection regulations applicable to High Voltage MX Ltd.
The data controller, the company that’s responsible for your privacy, for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in member states of the European Union and other provisions related to data protection is:
High Voltage MX Ltd
103 High Street
If you have any questions about how we Protect Your Privacy, drop us a line at [enter company email address]. Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.
The legal bases we rely on
There are a number of different reasons for which we may collect and process your personal data, including:
We may collect and process your data with your consent. For example, when you tick a box to receive our email newsletter.
We may collect and process your personal data to comply with our contractual obligations.
We may collect and process your personal data to comply with our legal obligations. This could include, for example, data about people involved in fraud or other criminal activity.
We may collect and process your personal data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business. This does not materially impact your rights, freedom or interests.
When we collect and process personal data
When you create an account or interact with our website.
When you communicate with us via email, online, telephone, instant message or social media.
When you sign up for promotional materials or email newsletters.
When you connect or engage with us through social media.
When you enter prize draws or competitions.
When we collect data from third parties or publicly-available sources.
When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.
When we aggregate and centralize our data.
When we comply with Legal Requirements or Obligations, Law Enforcement, and for Public Safety Purposes.
How we use your information
We have listed below in detail the information we collect from you, how we use it and why.
Your name, address, telephone number and email address
Information about your phone or laptop, and how you use our website
This information includes your IP address and device type and, if you choose to share it with us, your location data, demographic data, gender as well as how you use our website.
Your contact history with us
This includes emails, telephone calls, feedback, reviews, instant chat or social media messages.
You don’t have to give us this personal information but if you decide not to, you may not be able to receive our optimal experience and customer service.
We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address, telephone number or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
We also share your personal data with the following categories of companies as an essential part of being able to fulfil our contract with you and provide our services to you.
Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
Companies that help us improve our website and services, such as feedback engines and website analytics tools.
Our policy we apply to companies we share your information with
We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them.
We work closely with them to ensure that your privacy is respected and protected at all times.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
Companies we share your information with
To help personalise your journey on the High Voltage MX Ltd website, show you products and services that may interest you and to fulfil our contract with you we currently use the following companies who may process your data as part of their contract with us:
How to stop receiving marketing messages from High Voltage MX Ltd
You can stop receiving marketing messages from us at any time by:
By clicking ‘unsubscribe’ from any email you received from us (this will only stop email communications)
By contacting our customer service team
By contacting Customer Services, you can choose exactly which types of communications you would or would not like to receive.
All changes to your email communications may take up to 5 working days to process, changes to your postal communication may take up to one month to process.
Stopping marketing messages will not stop service messages (such as order updates).
Your information outside the EEA
Your personal information may be processed by our service providers outside the European Economic Area in countries that don’t have the same standards of protection for personal information as the UK. If your personal information is processed outside the European Economic Area we will ensure that your personal information will be adequately protected as required by data protection law.
Keeping your information
We retain your information as long as your account is active or as long as it is needed to be able to provide the services to you or for as long as we are required to by law unless you request deletion of our information.
At the end of the retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
We may retain some of your information after account deletion if:
If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;
If we are required to by applicable law; and/or in aggregated and/or anonymized form;
If reasonably necessary or required to meet legal or regulatory requirements;
If reasonably necessary to resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
How we protect your personal data
We secure access to all transactional areas of our website using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
We also regularly monitor our system for possible vulnerabilities.
In case of a personal data breach we will notify you of a breach within 72 hours of becoming aware of it.
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used
The right to access the personal information High Voltage MX Ltd holds about you
The right to request the correction of inaccurate personal information we hold about you (you can also do this through My Account)
The right to request that we stop processing it or collecting your data
The right to erasure (right to be forgotten)
The right to stop direct marketing messages (you can do this through My Account), and to withdraw consent for other consent-based processing at any time
The right to request that we transfer your data either to you or another service provider
The right to contact the regulator
If you have any complaints with regard to how High Voltage MX Ltd handles your personal data you can contact the ICO (Information Commissioner’s Office)
CALL 0303 123 1113
Or go online to www.ico.org.uk/concerns
Changes to how we Protect Your Privacy
If we make significant changes to this policy, we will make these clear on the High Voltage MX Ltd or by some other means of contact such as email, so that you are able to review the changes before you continue to use the High Voltage MX Ltd website.
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.
Cookies on our website are used for the following purposes
To enable you to add items to your shopping basket and purchase them.
To enable you to create an account to have information such as order history, or your details remembered for later.
To improve the website’s usability by saving you time on making a purchase or tracking your order.
To analyse the use of our website through Analytics software such as Google Analytics.
The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.
The cookies this website uses are:
Cookie: Google Analytics
Names:_utma _utmb _utmc _utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
To opt out of being tracked by Google Analytics across all websites visithttp://tools.google.com/dlpage/gaoptout.
To fully disable cookies on our website, you will need to change the settings in your website browser.
Full instructions for all browsers can be found here.
Get in touch
We are always happy to hear from you. You can speak to one of our helpful and experienced Customer Services team with any questions regarding this policy, your rights or any complaints.
CALL US 0044 7771 808 580 (Monday to Friday, 9am-5pm)
ADDRESS High Voltage MX Ltd, 103 High Street, Waltham Cross, Hertfordshire